Although you can’t rely on non-verbal communication alone, the following examples of body language may help you to decipher what your colleagues, customers, boss or even patients are thinking!

Frustration

Pointing index finger, Rubbing hair or back of neck, Kicking ground, Wringing hands, Sighing,
Tightly clenched hands.

Suspicion

Arms crossed, Sideways glance, Pointing shoulder, Body pointing toward exit,
Touching nose, Rubbing back of neck.

Boredom

Head in palm of hand, Slouching, Clicking ball-point pen, Drumming fingers on table, Doodling,
Drooping eyes, Blank staring, Clock watching.

Doubt

Talking with hand over mouth, Rubbing eyes.
Rubbing tip of nose, Moving back in seat,
Pulling on ear, Drumming fingers on table.

Fidgeting, Interrupting gestures, Rubbing palms together, Clearing throat, Pulling on ear, Talking with hand over mouth, Bobbing head.

Insecurity

Biting fingernails, Chewing on thumb or pencil,
Thumb over thumb, Pinching flesh.

Evaluation

Stroking chin, Glasses or pencil in mouth, Pinching bridge of nose, Pacing floor, Hand to cheek.

Openness

Hands open, Arms uncrossed, Coat unbuttoned,
Sitting on edge of chair.

Readiness

Arms grasping edge of table, Leaning forward,
Hands on hips, Sitting on edge of chair with hands on knees.

Cooperation

Sitting on edge of chair, Hand to face, Hands open, Arms uncrossed.